FAQs

  • The frequency of updates largely depends on the type of unit that you choose to fit, but also which monthly service plan you choose. If the unit sends more data the Telstra communication fee goes up. The Ctrack Secure unit updates every 3 minutes, but the Ctrack Assist and Ctrack Solo units can update as frequently as every 5 seconds.

  • Ctrack allows you to draw areas on map which can then be allocated to individual vehicles (or all at once). The system will then alert on-screen when such areas are entered or exited.
    Ctrack supports 3 different types of geo-fences:
    Waypoints (Areas frequently entered)
    No-Go zones (never allowed to enter)
    Preferred Area (Never allowed to leave)

  • GPS - Global Positioning System - a space-based radio navigation system comprising a series of satellites orbiting the earth and associated ground infrastructure. The units in the vehicles continually communicate with the GPS system and by a process of triangulation are able to work out the location of the vehicle which is then displayed on the base station mapping screens, generally to with 2 metres accuracy.

  • We are not trying to tell you anything new - we simply increase the efficiency, speed and accuracy of your existing information gathering process to reduce the paperwork and help you make better-informed decisions, faster. A range of reports are available at your fingertips to enable you to corroborate time sheets, assess routing effectiveness, prove your team visited a particular place (should you need to) and check on individual driving behavior.

  • GPRS - General Packet Radio Service. This is a high speed 'always on' data transfer link which is used to communicate captured vehicle location and status information from the vehicle back to the base station software. Because GPRS is charged out as a price per MB of data per month, GPRS can offer attractive cost savings to clients who have a requirement for higher frequencies of communications with their vehicles. The latest units use Telstra nextG and 4G LTE to communicate which greatly increases the coverage of the tracking units.

  • The Ctrack units store second-by-second Speed and RPM data, which is then saved when a "possible accident" occurs. Possible accidents include high G-force, Harsh Cornering, Harsh Braking, Loss of permanent power and when the ignition is turned off. This data can then be downloaded if an accident has occured.

  • G-force is a measurement of the type of acceleration that indirectly causes weight. G-force is a type of acceleration that can be measured with an accelerometer. The Ctrack unit uses that information to calculate whether the vehicle is being driven in a manner that is causing forces on the steering column and tyres. The information is also used to alert the system if a vehicle has potentially been involved in an accident.